Our Quality Assurance Division
provides protective services and quality assurance to individuals
with MR/DD. It also directs the Board of MR/DD’s continuing
quality improvement activities and assures our compliance with
all applicable rules, regulations and statutes.
Protective
Services
Major Unusual Incidents: This unit investigates incidents
of abuse or neglect, exploitation or denial of due process
or other rights. This service is available for anyone who has
MR/DD in our county, not just those enrolled with the Board
of MR/DD.
Quality Reviews: A formal monitoring and review process, as
well as feedback and corrective action, helps to assure the
safety and well being of individuals supported by the Board
of MR/DD and to assure that services and supports are directed
at enhancing individual quality of life.
Forensic Services: Individuals with MR/DD who are charged
with a crime may seek assistance from this unit. Staff work
closely with the courts to seek the best possible resolution
of issues and develop appropriate supports for the individual.
(Link to section on offenders with MR/DD.)
Systems
and Quality Compliance
Systems Compliance: This unit ensures that all Board of MR/DD
services and supports meet or exceed applicable rules, regulations,
standards and statutes. It assists others in developing and
implementing plans for continued quality improvement.
|
Complaint Resolution: This unit handles complaints regarding
Board of MR/DD services and supports; complaints of individuals
with MR/DD regarding possible discrimination due to race, color,
national origin, religion, age, sex or handicap and complaints
regarding programs and services delivered by other community
agencies to people with MR/DD.
Adults with MR/DD and their parents/guardians may file a complaint
when the responsible service provider(s) has not satisfactorily
addressed their concerns or when they; want a complaint kept
confident or are unsure of whom to notify to resolve a problem.
Our staff can assist by gathering pertinent information about
the complaint, contacting responsible individuals, assisting
with the resolution of the complaint and ensuring due process
and confidentiality for the complainant.
|
